For wholesale orders, minimum opening order is $250 and any reorder is $100. Backorders may be shipped without notice within six months of order ship date. Credit card orders will be processed using the credit card provided by client at time of placing or confirming the order, unless the client specifically requests in writing that the credit card not be kept on file. Clients may place orders via fax, email or by telephone, in which case any charges will be posted to a credit card kept on file (unless specifically requested otherwise by the client in writing). IMPULSE! reserves the right to increase quantities to meet our case pack requirements.
IMPULSE! will do its best to ship goods within seven days of receipt of payment. We accept VISA, MasterCard and American Express. Hospitality clients may apply for credit terms by faxing trade and bank references to ATTN: ACCOUNTING DEPT. +1 954 957 9902. Please allow up to 2 weeks for term submission requests.
Orders are shipped FOB Deerfield Beach, FL (USA) by the most efficient means as determined by IMPULSE! We are not responsible for breakage that may occur after your shipment has left our facility. We will, of course, do our best to pack our items with care to prevent breakage, but we cannot control mishandling by carriers. Any damage or loss must be claimed by the recipient with the carrier. No return will be accepted without IMPULSE! authorization. Packaging should be held onto and not discarded if there is breakage for claims purposes. Store credit may be granted for items returned in sellable condition, subject to a restocking fee of 20%. If an invoice remains unpaid for 30 days following the date of invoice, late charges of 2% per month (or the maximum rate allowed by Florida law) will be charged until the account is paid in full. Accounts more than 60 days past due will be sent to collections. Client agrees to pay all collection costs and attorney’s fees.
Many IMPULSE! products are handcrafted. As a result our products will have slight variations in color, texture, and finish. These variations are not considered damages or defects and returns will not be accepted. If a client feels that they have received defective goods, or if for any reason a client decides to cancel an order after it has been processed by IMPULSE!, the client will be responsible for all freight costs to send and/or return the goods, plus a 20% restocking fee. If the client decides to return goods that the client feels are defective, the client will be responsible for all return freight costs. IMPULSE! will in good faith inspect any goods received, and if the goods are considered to be defective by IMPULSE!, the client will receive store credit for the goods returned as well as return freight. All Sale or discounted items are not returnable.
Custom orders are non-refundable and non-returnable. Custom orders cannot be cancelled once deposit is received. Full payment is required before custom orders can be shipped. Credit card payments over $5,000.00 are subject to 3% credit card processing fee.